In the world of hospitality, providing VIP guests with exceptional service is not just a nicety: it’s a necessity. VIP guests can include celebrities, dignitaries, high-profile business leaders and loyal customers.
Ensuring their stay or experience exceeds their expectations, not only creates lasting memories but can also lead to repeat visits and positive word-of-mouth marketing.

The key to VIP guest management is personalization. We work to support our clients providing them with full-service onsite support for their VIP guest experiences, a dedicated lifestyle manager and luxury concierge service on-hand 24 hours a day to take charge of day-to-day tasks that take up precious time.


  • Definition of the CRM system
  • Guest relationship and journey
  • Protocol rules and procedure
  • Customized experiences
  • Transport & logistic services
  • Accommodation
  • Preparation of the informative material
  • Airport meet&greet
  • F&B supervising

Allotment and Lodging Services

Corporate Events

F&B and Catering Supervision

Clients Relationship Management

Teams Management and Supervision

VIP Guest Management

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Event Project Management

Gokto Hospitality combines creative and technical teams with extensive expertise in lifestyle and sporting events. Our experts work behind the creation and development of sports ceremonies, entertainment events, and permanent shows.

Concierge Services

Gokto Hospitality’s concierge services is where luxury meets convenience. Our expert team is dedicated to delivering unparalleled services that cater to your every need. With our personalized approach, you can trust us to handle even the most complex requests with the utmost discretion and care.

Exclusive access to some of the world’s most anticipated openings, launches and private member clubs

Planning & organising travel experiences and bespoke holiday itineraries (ie. car driving trips, photo-shooting or sporting trips)

Private air and yacht charters

Private island, resort or villas, including airport services (ie. chauffeur, vip suites)

Booking for sporting events, entertainment, film premieres and exclusive events

Private experience with fashion designers, dress fittings and luxury brands

Hospitality Real Estate